Common queries answered
Frequently asked Questions
Can I request a custom painting or personalized artwork?
Yes, we offer custom painting services. Please contact our customer support team for more information on ordering personalized artwork. You can email us at help@inephos.com or WhatsApp us at +91-9007797979.
Are the colors of the paintings accurate on the website?
We do our best to display accurate colors, but please note that colors may vary slightly due to differences in screen settings and lighting conditions. We recommend referring to product descriptions for additional details on colors.
What if my painting arrives damaged?
the unlikely event that your painting arrives damaged, please contact our customer support team immediately. We will arrange for a replacement.
How long does it take for me to receive my order?
Your order will be dispatched within 24 hours, and it can be delivered to any location in India in approximately 7-10 days. Please note that delivery times may vary based on your specific location.
How do I check the current status of my order?
Visit the “My Orders” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders.
How do I track the status of my order?
You will get the tracking details via SMS and Email. Link for tracking your order will be provided in it.
How do I receive customer support?
You can email us at help@inephos.com or WhatsApp us at +91-9007797979
Is shipping free?
Yes, we ship every product from Inephos.com to you for free of cost anywhere in India.
What is your return and exchange policy?
We have a flexible return and exchange policy. If you are not satisfied with your purchase, you can return the item within 7 days of receiving it for a full refund or exchange. Please make sure the item is in its original condition with all tags and packaging intact. For more details and instructions on how to initiate a return or exchange, please visit our https://www.inephos.com/refund-returns-policy/. Your satisfaction is important to us, and we aim to make the process as smooth as possible.
Do you ship to my country?
We currently ship to India. If you want to place an order from outside India, please connect us, we shall send you the order if possible.